? Maintenance
Maintenance means keeping systems working properly and preventing problems.
1. Preventive Maintenance
Done regularly to avoid failures.
Cleaning hardware (CPU, keyboard, fans)
Updating OS, software, drivers
Antivirus scans & malware removal
Checking cables, power supply, batteries
Disk cleanup & performance optimization
2. Corrective Maintenance
Done after a problem occurs.
Repair or replace faulty hardware
Fix software errors or crashes
Data recovery
Reinstall OS or applications
3. Predictive Maintenance
Based on monitoring and early signs.
Monitoring system performance
Hard disk health (SMART status)
Battery health checks
Network performance monitoring
?️ Support
Support means helping users when they face issues.
1. Technical Support Levels
Level 1 (Basic Support):
Password reset, basic troubleshooting, software help
Level 2 (Advanced Support):
Hardware issues, OS problems, network issues
Level 3 (Expert Support):
Server issues, data center, complex network & security problems
2. Types of Support
On-site support (technician visit)
Remote support (AnyDesk, TeamViewer)
Phone / Email / Chat support
AMC (Annual Maintenance Contract)
? AMC (Annual Maintenance Contract)
Very common in India ??
Includes:
Regular system checkups
Free labor charges
Priority support
Software updates
Minor spare parts (as per agreement)
Excludes (usually):
Major hardware replacement
Accidental damage
Data loss due to viruses (unless mentioned)
? Benefits of Good Maintenance & Support
Longer system life
Reduced downtime
Better performance
Data safety
Cost savings